Shipping, returns, and warranty.

Shipping

Where does Spalux™ ship?

We currently ship only within Canada. Follow us on social media @spaluxcanada as we expand our reach.

How long does shipping take?

Shipping can take up to 5-7 business days, though it is usually sooner.

Spalux is not responsible for lost, stolen, or misdelivered packages. Once a package leaves our facility and is scanned by the shipping carrier, responsibility for the delivery transfers entirely to the carrier and the customer.

Please ensure your shipping address is correct and secure before placing your order. If your tracking information states that your package was delivered but you have not received it, please check with your neighbours, building management, or local carrier office. If you suspect your package was stolen, we recommend filing a report with your local law enforcement agency.

Returns

We're confident that you will enjoy your Spalux products. However, if you change your mind about a purchase, please reach out to us at info@spalux.ca to let us know. We are able to accept an order cancellation for a refund only if product has not yet shipped.

Once your Spalux products have been shipped, we can no longer cancel your order. If you would like to initiate a return, you may do so within 14 days of your order being marked as delivered. To initiate a return, please reach out to us at info@spalux.ca.

Warranty

Your Spalux products are protected by a 1 year warranty. If you feel the product you received is faulty, please reach out to us at info@spalux.ca and we'll be happy to assist you.